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Welcome to the WebPro.ca website
(the "WebPro.ca site"),
owned and managed by WebPro.ca CORP.
("WebPro.ca"). The WebPro.ca
products and services (collectively,
the "Products and Services")
are offered by WebPro.ca through web
pages at WebPro.ca and are made available
subject to this Privacy Policy. This
statement discloses the privacy practices
of the WebPro.ca site. By using the
Products and Services, you agree,
without limitation or qualification,
to be bound by this Privacy Policy.
OUR PLEDGE
TO YOU
At WebPro.ca we understand the importance
of privacy. We treat our customers
as part of our team and carefully
protect all the information they have
entrusted to us. The information we
request from you will enable us to
provide you with the highest levels
of personal service and quality. We
will not disclose any personal information
to any external company or person,
except as described above, without
a customer’s informed consent
unless we are required by law to disclose
this information. With the growth
of electronic media we recognize that
it is necessary to take further steps
to protect the privacy of the individual.
We fully support the new Canadian
legislation, the Personal Information
Protection and Electronic Documents
Act, in its role to protect the privacy
of the individual. Our role in protecting
an individual’s privacy does
not stop with this Act. We maintain
the security and confidentiality of
the information disclosed by our customers
according to the strictest standards.
We are continually looking for additional
ways to ensure that the personal information
we hold is secure and used in a responsible
and respectful manner. As such, we
have appointed a person responsible
for ensuring that the personal information
entrusted to us is secure and will
not be used for purposes other than
what we require to deliver the service
our customers deserve and expect.
To summarize our commitment to Privacy,
we have detailed the following promises:
What information we collect from
you
WebPro.ca only collects Personal Information
that you voluntarily provide to us.
How we use your information
WebPro.ca uses your Personal Information
for the purposes of responding to
and processing your requests for our
web-based products and services.
Who we share your information with
WebPro.ca will only share your Personal
Information with our authorized service
providers that perform certain services
or functions on our behalf or as required
by law. WebPro.ca does not sell or
rent your Personal Information to
anyone.
SIGNING
UP
Any information you provide on our
website is treated as securely as
through any other business channel.
We use standard encryption software
(128 bit secure socket layer) that
protects information as it is sent
from your browser to our systems.
Our data centres are protected by
several layers of firewalls to ensure
that only you can access your information.
In general, we require similar information
online to that which we require for
you to make a booking over the phone
with one of our sales representatives.
INFORMATION
ABOUT YOU
On all WebPro.ca pages that collect
Personal Information, we specifically
describe what information is required
in order to provide you with the product
or service you have requested.
WebPro.ca collects Personal Information
when you:
Become an WebPro.ca member
Complete a customer profile
Purchase a website package
Use our online website builder service
Participate in a survey, contest,
or sweepstakes
Contact WebPro.ca
Are contacted by a sales representative
to whom you voluntarily provide
your Personal Information
USE OF
YOUR INFORMATION
Information collected on WebPro.ca
may be used to:
Register you as an WebPro.ca member
Offer you additional WebPro.ca services
Send marketing communications or surveys
to you
Respond to your questions or suggestions
Improve the quality of your visit
to our site
WebPro.ca
NEWSLETTER
WebPro.ca’s Email newsletter
provides regular updates and articles
about WebPro.ca’s service offerings
and industry trends you should be
aware of. To sign up for this service,
we ask that you provide us with your
Email address, your country of residence
and your postal code. You may unsubscribe
at any time by using the link provided
on every newsletter.
INFORMATION
USE
Brochures & CD-ROMs: We use your
address information and details about
your personal preferences to mail
you selected WebPro.ca brochures &
CD-ROMs. If at any point you wish
to have your name removed from our
mailing list, please contact us at
remove@WebPro.ca.com. When we mail
you a brochure we send your address
to an external company, which processes
the mailing on our behalf. We use
contractual and other means to protect
your information while our agents
are processing it.
Research: From time to time WebPro.ca
will retain the assistance of external
service organizations to help us understand
our travellers and any trends in our
industry. We may disclose some of
your personal information to those
companies solely for the purpose of
conducting research and analysis on
behalf of WebPro.ca. We use contractual
and other means to protect your information
while our agents are processing it.
We are always interested in how our
customers heard about WebPro.ca. We
may ask you for information about
how you heard about us and what types
of media you watch and read. We gather
this information to enable us to understand
which marketing and advertising tools
are most effective for our business.
Does WebPro.ca collect any other
information about visitors to the
website?
We constantly seek to improve our
website and the online services we
offer. As part of these efforts, we
collect and analyze certain information
about visitors to our website. This
data includes (but is not limited
to) domain and/or web browser information.
We may track which website you visited
before arriving at our site and the
website you link to when you leave
www.WebPro.ca.com. We may also keep
a record of which pages you visit
on our site and how long you spend
on each page.
We also use “cookies”
on our site. Cookies are small pieces
of information that our server places
on a visitor’s computer hard
drive to enable that person to use
our site more easily. For example,
we place a cookie on your computer
when you visit our site. The next
time that person visits our site using
the same computer our server will
recognize the cookie and the visitor.
Many web browsers are automatically
set to accept cookies. You may change
your browser settings to reject cookies
or notify you when a cookie is about
to be placed on your computer. Please
note, however, that if you reject
cookies, certain parts of our website
may not operate as efficiently as
they would if cookies were enabled.
Complaints
If you feel that WebPro.ca has not
complied with this Privacy Policy
or if you are otherwise concerned
with WebPro.ca’s personal information
practices, then you may file a complaint
by sending an Email to customercare@WebPro.ca.com.
Complaints or requests for information
shall be the object of an investigation
or response within 30 business days.
If the complaint is justified, WebPro.ca
will take the appropriate measures
to address the complaint, including
access to the requested information,
by proceeding with rectification or,
as the case may be, by amending its
Policy and practices.
The term ‘WebPro.ca’
in this policy includes WebPro.ca,
WebPro.ca and any of our wholly owned
subsidiaries.
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