|
Can
I get an email account
through WebPro.ca?
|
|
Yes. As part of your package we supply
you with 10 E-mail addresses so that
you can correspond professionally
with your customers, prospects and
suppliers.
If needed, you can purchase extra Email
addresses to suit your needs.
Each additional Email address is $2.95/month
(4 MB web disk space).
|
I
live outside North
America. Can I still
use this service?
|
|
Absolutely! Because our system is
web-based, it doesn’t matter if you’re
from New York or New Delhi, Toronto
or Tokyo, London or Los Angeles. The
time it takes you to set up your web
site and manage it from wherever you
are in the world is completely the
same.
All WebPro.ca features are available
worldwide as long as you have an Internet
connection.
|
Can
I add web tools like
a site search, newsletter
sign-up, survey or
product feature area
to my web site?
|
|
Yes, yes, yes and yes. With WebPro.ca
these are considered standard features
that are available to all customers.
There are also other tools available
to help you market your web site and
drive visitor interest.
|
Do
I need to know HTML
or any other programming
language to use WebPro.ca?
|
|
We’ve done all the work for you!
Our system is developed specifically
for non-technical people so you never
have to worry about deciphering code
or fumbling with development tools.
|
If
I do know HTML or
basic design and would
like to customize
my web site the way
I like it, can WebPro.ca
accommodate me?
|
|
Yes. We have made certain tools available
for the advanced users that may want
to further customize their web sites
beyond the standard. For example,
customers can change their headers
or insert custom made graphics.
Furthermore, there is also an HTML
editor that allows to enter in your
own code. This feature is recommended
for advanced users only.
|
Can
I upload PDFs, MP3s,
images, spreadsheets
and word documents
to my WebPro.ca web
site?
|
|
Yes. Once you’re an WebPro.ca customer
we walk you through this extremely
simple process. Of course, you can
edit/add/delete items at will – anytime
and from anywhere.
You can upload the following file
formats:
- PDF
- DOC
- TXT
- JPG
- GIF
- PPT
- XLS
- RTF
- MP3
- WAV
- MPEG
|
How
important is graphical
design?
|
|
Extremely. We live in a world where
first impressions are very important.
The bottom line is that you need to
inspire confidence, engage your viewer
and give them a sense of your competence.
Would you feel comfortable putting
through a credit card transaction
on a web site that looks like it’s
run out of someone’s basement? It’s
a proven fact that most people don’t.
With our award-winning design team,
WebPro.ca knows exactly what it takes
to design your professional online
presence so that you always look great
(one less thing to worry about!).
The best part about it is that our
great design is included so you pay
nothing more for a tremendous online
presence.
|
Can
I use the pages I
create on WebPro.ca
on a different web
site?
|
|
No. While the content and any other
items you upload are yours, the web
site and design will not run on any
other server or host provider.The
WebPro.ca system is proprietary to
WebPro.ca
|
Can
I change my web site
once I’ve built it?
|
|
At any time you can upgrade your
design with a simple click of a button.
This will be especially useful considering
a web site’s life is usually 2
to 3 years.
Instead of beginning the process
all over again, you simply select
a new design (we’re constantly adding
new ones) that suits you and away
you go.The process is quick, easy
and painless.
|
What
will a web site cost
me?
|
|
$39.95 per month with no set-up fees
unless you would like a custom
design in which case a set-up fee
applies since one of our senior designers will
develop a high quality web presence
for you.
|
Is
any software required?
|
|
No. We’ve intentionally
made our entire system web-based for
a number of reasons:
> It’s easy for
you to manage and access from anywhere
in the world
> No software
downloads or files which means you
don’t have to purchase upgrades or
licenses
> Faster implementation
because there is no configuration
or installation required on your end
> No hidden costs
ensuring you a predictable ongoing
price structure you can budget for
> No integration
with current system or software
> No IT professionals
are required to monitor or troubleshoot
for you
|
What
are the system requirements
for using WebPro.ca?
|
|
> An Email account
from any provider chosen by you (once
you become an WebPro.ca customer you’ll
have your own professional Email addresses)
> A PC computer
running Windows 95/98/NT/2000/XP or
Macintosh operating
system 7.0 or newer
> Microsoft Internet Explorer
version 4.0 and up or Netscape
Navigator version 6.0 and
up
> A modem or
other Internet connection
capable of speeds of 28.8kbps (low-bandwidth)
or greater
|
How
do I build an WebPro.ca
website?
|
|
Step-by-step. WebPro.ca has developed
an easy-to-use system that walks you
through the entire process from start
to finish. WebPro.ca is specifically
tailored for non-technical people
so all you have to do is follow the
easy steps we’ve laid out for you.
More than anything else, we realize
that if it’s not easy for you, it’s
not useful. So don’t worry about being
technical.
Everything is web-based, so as long
as you have an Internet connection,
you’re in business – no software to
buy, upgrade or install.
|
How
long will it take
me to build a website?
|
|
This is completely up to you. On
their own, many of our customers have
a fully functional web presence together
and online within 5 hours; others
have been them over the course of
a few weeks or even months. While
some of our customers make updates
to their web sites on a daily basis,
others do so only seasonally. We recommend
that you look at your web site as
an ongoing project that acts as one
of your most aggressive salespeople
– 24/7/365.
|
Why
should I choose WebPro.ca?
|
|
Please visit the Why
Choose Us.
|
If
I already have a web
site and would like
to maintain the same
design, can I still
use WebPro.ca?
|
|
Yes, you can get in contact us
and WebPro.ca’s senior design team
will replicate your current design
- and even add some upgraded graphics
if necessary - and then arrange
to have it plugged into our system.
In terms of cost, this is usually
looked at on an individual basis as
the size and scope of web sites may
vary. We can be reached for a free
estimate.
|
Do
I have to sign a contract
with WebPro.ca?
|
|
No. But we do require that you agree
to our Member Agreement before
signing up. In this way, there is
a clear understanding between both
parties moving forward.
|
Can
I cancel my WebPro.ca
web site at any time?
|
|
Yes. Because you are not signed on
to a lengthy contract of any kind,
you are never obligated to remain
an WebPro.ca customer.
|
Are
there any additional
costs?
|
|
No. Generally speaking there are
no extra costs involved with the packages
offered by WebPro.ca.
Extra charges are only applied (voluntarily
by you, the customer) when you add
features or additions beyond what
the original package allows for (for
example, extra disk space or Email
addresses).
Extra Email addresses:
$2.95 (with 4 MB disk space)
Disk Space: $3.65
per 5 MB
|
Are
there any hidden costs
I should worry about?
|
|
Absolutely none! As a company founded
on integrity, we promise that there
will be no surprises once you’ve signed
up.
|
What
are the costs involved
with setting up a
merchant account?
|
|
Click here to apply for a Merchant Account.
Click here to set up a PayPal Account.
WebPro.ca offers you a Merchant
Account & Gateway so
that you can accept payment via the
Internet. The fee structure
is as follows:
|
Fees
|
Cdn (CAN$)
|
US
(USD$)
|
Cdn
& US
|
|
Set-up
|
$199
|
$199*
|
$299 CAN
|
|
Monthly
|
$49.95
|
$50
|
$59.95 CAN
|
|
Transaction Fee
|
$0.35
|
$0.35
|
$0.35 CAN
|
|
Credit Card Fee
|
3.75%
|
3.75%
|
3.75%
|
|
Monthly Minimum
|
n/a
|
$25
|
$25 US
|
* An extra cost may apply to Canadians
who have not yet set up a US bank
account (This can be facilitated through
WebPro.ca).
If you already have a Merchant Account
and ONLY need
the Gateway (Internet Processing)
then the fees are as follows:
|
Fees
|
Cdn
(CAN$)
|
US
(USD$)
|
|
Set-up
|
$99
|
$99
|
|
Monthly
|
$39.95
|
$14.95
|
|
Transaction Fee
|
$0.35
|
$0.15
|
|
Credit Card Fee
|
n/a
|
n/a
|
|
What
do your E-Commerce
services include?
|
|
Our E-Commerce service is standard
with the $39.95 per month and
includes the following:
> Online catalogue manager enabling
you to quickly and easily organize
your products online (500 product
SKUs)
> eBay integration enabling you
to post products on your website
directly to eBay auctions
> Image close-ups(so visitors
can get a good look at the product
they will be purchasing and then click
on it for a larger view)
> An integrated secure shopping
cart
> Choice between PayPal or Merchant
Account
> Newsletter sign-up and send
(stay top-of-mind with your customers)
> Online visitor survey/polls
> Product search function
> Shipping settings
> Sales tax settings
|
What
credit cards can I
process?
|
|
What types of credit cards you are
able to accept depends on whether
you set up through PayPal or Merchant
Account.
PayPal customers can accept:
> Mastercard
> Visa
> AMEX
> Discover
Merchant Account customers
can accept:
> Mastercard
> Visa
|
What
currencies can I accept?
|
|
There are really two options available:
PayPal Customers can choose
between:
> U.S. Dollar
> Canadian Dollar
> Pound Sterling (UK
> Japanese Yen
Merchant Account Customers
can choose between:
> U.S. Dollar
> Canadian Dollar
|
If
I already have an
Internet merchant
account, can I use
it with your service?
|
|
Potentially, you can use our service
but would still be required to set-up
a Payment Gateway through WebPro.ca
in order to process payments over
the Internet.
A great alternative (and more affordable)
to a Merchant Account
is to register a PayPal
account.
|
How
will I receive orders
from my customers?
|
|
In both cases (Merchant Account
or PayPal) you will
receive an auto-responder (to the
Email address you specify) immediately
notifying you of the transaction.
It's this simple: you get the auto-responder
and fulfill the order based on the
transaction.
Of course, it is your responsibility
to respond fulfill the order.
|
Can
I accept international
orders online using
my WebPro.ca merchant
account?
|
|
Yes. Your customer will be billed
based on the currency he/she has decided
to pay in (either US Dollars, Canadian
Dollars, Pound Sterling, Euro or Japanese
Yen).
The customer’s credit card company
will perform the currency exchange
so your customer will see the amount
in his/her countries currency.
|
Can
I use my own web address
(or domain name) with
my WebPro.ca site,
or do I have to use
a web address that
includes WebPro.ca.com?
|
|
Both options are available to you.
We strongly recommend your own domain
name (for example, www.mycompany.com)
as it looks much more professional
and will be easier to remember for
your customers (as opposed to mycompany.WebPro.ca.com).You
simply have to have your domain name
point to our servers and we take care
of the rest (we can help you manage
this).
If you don’t have a domain name however,
you can still have a domain set up
through us temporarily or as long
as you need (for example, mycompany.WebPro.ca.com).
|
If
I already have a web
site and would like
to maintain the same
design, can I still
use WebPro.ca?
|
|
Yes. Depending on what’s required,
WebPro.ca’s expert design team can
modify your web site or duplicate
it to work with our system. Because
there are so many variables to take
into account we charge an hourly fee
based on what is required.
In many cases, our award-winning
design team will actually upgrade
your design and improve its functionality
in order to augment your business’
presentation. Before we actually begin
work, we provide you with a firm cost
so you can budget accordingly.
It is also possible to roll this
additional cost into easy-to-manage
monthly payments (as opposed to lump
sum fee).
|
Can
I connect/link my
WebPro.ca web site
with another web site?
|
|
Absolutely. This is simply called
a 'hyperlink', and you have full control
over how many web sites you link to.
|
How
secure is my WebPro.ca
account?
|
|
No one can access your account except
for authorized WebPro.ca personnel.
Using the same security measures as
online banking, we provide the utmost
in security.
Aside from encryption WebPro.ca also
has firewalls in place as well as
redundancy servers.
|
What
security does WebPro.ca
offer for its
E-commerce package
(BIZ)?
|
|
WebPro.ca automatically encrypts
your confidential information in transit
from your computer to ours using the
Secure Sockets Layer protocol (SSL)
with an encryption key length of at
least 128-bits (the highest level
commercially available and used by
all major banks).
In fact, WebPro.ca's encryption "scrambles"
your data into a completely illegible
format it cannot be interpreted.
Our systems allow for up to 1024-bit
encryption.
|
Will
anyone else be able
to access my account
details or data?
|
|
No. This information is password
protected so only you know your information.
We advise our customers not to share
this information with others and not
to use generic passwords like ‘1234’,
your last name or business name.
|
Will
my web site always
be available to my
customers?
|
|
Our customers’ web sites are available
99.5% of the time. Because we are
constantly improving our service we
may temporarily interrupt service
for a few seconds while we add the
latest upgrade. Of course, we always
perform this maintenance during off-peak
hours.
At WebPro.ca we fully understand
how important reliability is, so we've
invested in the appropriate hardware
and the best partners to ensure your
success.
|
